Welcome to the Skaters North shipping policy page.
skatersnorth.com ships regularly with Canada Post. Upon your item being shipped you will receive a tracking number for your order, and you can verify that by checking our order. If you have any questions during your online shopping experience, you can contact us through email ([email protected]) or phone (705-478-7396).
We accept Mastercard, Visa, Interac & American Express. Please make sure that the shipping and billing information matches the address and phone number listed for the card to exclude fraudulent activity. An error may occur if the information does not match and may delay or cause a cancellation overnight for your purchase. If this occurs, you will receive a notificiation.
After placing an order, please allow 1-7 business days for your order to be processed and shipped. Most items are shipped out the same or next day, however, to due inventory demands, your item may be delayed a few days.
Canada Post's estimated shipping time (within Canada): 3-7 business days from shipment date. Please note: These timeframes may vary due to a high-volume of shipments during the pandemic.
Skaters North reserves the right to refuse to ship to areas that are considered "Beyond Destination" as the rates are, generally, incredibly high. If you live in an area that is considered "Beyond Destination" (areas that do not have a direct shipment route and the package must be transferred to another carrier) we will contact you prior to shipping and give you the option to pay for the shipping charges then with a Credit Card over the phone, or we will refund your entire order.
We cannot be held responsible for any delays caused with packages shipped.
FREE SHIPPING PROMOTION
In the event we are offering a Free Shipping Promotion, please note that this includes Free Shipping & Handling within Canada Only. Please make note, some items are not included in this promotion. These items include: Senior goal pads and chest protector, Wheel Bags, Hockey Nets, some baseball accessories (nets, caddy, batting tee)
Items manufactured by the companies listed below, require a valid Canadian shipping address to complete your order.
Additional shipping charges such as taxes and duties may be required for items shipped internationally. Skaters North is not responsible for any additional cost such as taxes, brokerage or duty.
PLEASE NOTE: Skaters North cannot ship to PO Boxes.